Case Study: Apparel Maker Large Apparel Brand Recovers $45M in Product Returned to Stock and Relieves 650K-Unit Backlog
A major-brand omnichannel apparel seller had a returns backlog of 650,000 units in its forward-bound fulfillment center. This backlog was diluting new corporate sales directives by restricting the movement of outbound goods; causing unacceptable margin loss from ineffective and inefficient returns liquidation.
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Inmar moved returns processing to its facility to relieve the backlog and retain value and interfaced with the client's returns initiation platform to automate receipts/credits. Inmar also replicated the client's specific inspection and repackaging process to evaluate returned products’ eligibility to be returned to stock. Additionally, Inmar implemented a new liquidation program to improve value recovery in secondary markets. Inmar processed all 650,000 units and recovered $45M for the client. Additionally, 130+ employees - temporarily focused on reverse logistics - returned to their forward-bound fulfillment duties. This also "freed-up" space in the client's facility, enabling faster throughput and ultimately satisfying corporate's sales objectives. |
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